Next-Gen AI Automation & Voice Intelligence

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Voice AI Agents

Our AI-First Autonomous Customer Care platform delivers human-like voice interactions with multi-tier autonomy, reducing live-agent load by up to 80% while maintaining regulatory compliance.

Multi-Level Autonomy Framework

Key Capabilities

• Native Arabic and English support plus 16 additional languages with dialect recognition
• 24/7 inbound and outbound call handling with human-like conversation quality
• Real-time sentiment analysis and tone monitoring
• Predictive booking and scheduling to reduce no-shows by 30%
• Smart escalation with complete customer history and AI summary
• Voice logging and compliance controls for regulatory adherence
• Integration with CRM systems (Salesforce, MS Dynamics), ERPs, and banking platforms

Proven Results

• 80% faster resolution times
• 60% operational cost savings
• 3x higher conversion rates
• 100% compliance in client deployments

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Intelligent Chat AI

Deploy omnichannel AI that delivers instant, accurate responses across web, mobile, WhatsApp, and messaging platforms with advanced natural language processing.

Omnichannel Integration

Unified entry point for all customer communications:

• Website live chat with instant response
• WhatsApp Business integration
• Email with automatic ticket logging
• Mobile app messaging
• Social media platforms
• Customer portals with self-service

Advanced NLP Engine

• 85%+ intent detection accuracy
• Contextual conversation memory across sessions
• Sentiment analysis for proactive issue escalation
• Multi-turn dialogue management
• Support for formal and colloquial Arabic expressions
• Real-time translation between Arabic and English

Intelligent Automation

• Auto-resolution of routine inquiries (FAQs, order status, account information)
• Automated ticket categorization and prioritization
• SLA timer management with automatic alerts
• Integration with knowledge bases and documentation
• Customizable chatbot personalities and responses
• API and SDK availability for custom integrations

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Workflow Automation

Transform your business processes with agentic AI workflows, RPA integration, and predictive analytics that work together to deliver autonomous operations.

Agentic AI Workflows

AI that plans, learns, and acts independently, orchestrating end-to-end tasks beyond static scripts:

• Autonomous process execution with dynamic decision-making
• Self-learning algorithms that improve over time
• Multi-step task orchestration across systems
• Adaptive workflows that respond to changing conditions

RPA and System Integration

• Automated data lookup and form filling in legacy systems
• Screen-scraping for systems without APIs
• Database automation for data synchronization
• Parallel execution of AI decisions and RPA tasks
• Integration with CRM, ERP, banking systems, and enterprise platforms

Advanced Analytics

• Predictive churn detection with proactive intervention
• Fraud pattern recognition and real-time alerts
• ML models for personalized next-best-action recommendations
• Agent workload monitoring and fatigue detection
• Live dashboards tracking AHT, FCR, ASA, and other KPIs
• Data-driven scorecards targeting >80% first-contact resolution

Document & Vision AI

• Intelligent document processing and data extraction
• Image analysis and classification
• Signature verification and authentication
• Form recognition and automated data entry

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ResourcePlus HR Suite

A comprehensive, web-based HR management ecosystem with 19+ years of proven reliability, trusted by organizations across Saudi Arabia and the GCC.

Complete HR Management

• End-to-end employee management with applicant tracking
• Automated payroll processing with WPS integration
• Time and attendance with biometric device support
• Leave management with approval workflows
• Employee self-service and mobile access
• Expense and reimbursement management
• Asset and document management

Bilingual Excellence

• Complete Arabic and English interfaces
• Right-to-left (RTL) support for Arabic
• Culturally appropriate workflows for GCC markets
• Arabic and English reports and documents

Employee Self-Service Portal

• Responsive design for on-the-go access
• Workflow Requests and Approval
• Payslip view and downloads
• Personal information updates
• Self-Service Attendance Booking
• Company announcements and policies

Compliance & Security

• Confidential handling of employee records
• GOSI and labor law adherence
• Role-based access control with audit trails
• Data encryption and secure hosting
• Complete audit logs for data access transparency

Smart Automation

• Intelligent auto-alerts for critical HR events
• Automated workflow approvals
• Tasks notifications
• Document and contract expiry reminders
• Compliance deadline tracking

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Real Estate AI Solution

Empower your brokerage operations with AI that qualifies leads, schedules property viewings, and manages client communications automatically across voice and digital channels.

Intelligent Lead Qualification

• Automated conversations to assess buyer intent and budget
• Property preference analysis and matching
• Lead scoring based on engagement and readiness
• Automatic segmentation of hot, warm, and cold leads
• Multi-channel outreach (calls, SMS, WhatsApp, email)

Appointment Management

• Automated viewing schedule coordination
• Calendar integration with broker availability
• Reminder notifications to reduce no-shows
• Rescheduling and cancellation handling
• Property tour routing optimization

CRM Integration

• Seamless data synchronization with leading CRM platforms
• Automatic contact creation and updates
• Activity logging and interaction history
• Deal pipeline management
• Performance analytics and reporting

Smart Human Escalation

• AI identifies high-value or complex leads
• Automatic routing to appropriate broker specialists
• Complete context transfer with conversation history
• Priority flagging for urgent opportunities

VoIP Integration

• Integration with Zoom Phone and SIP trunk infrastructure
• Call recording and transcription
• Quality monitoring and coaching insights
• Real-time analytics on call performance

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Debt Collection AI

Achieve 25% higher recovery rates while maintaining positive customer relationships through AI-driven collection strategies that are compliant, respectful, and highly effective.

Behavioral Analytics

• Customer payment pattern analysis
• Financial capacity assessment
• Best contact time prediction
• Channel preference identification
• Response likelihood scoring

Personalized Collection Strategies

• Tailored communication based on customer profile
• Dynamic payment plan recommendations
• Empathetic messaging that maintains relationships
• Multi-channel reminder sequences (calls, SMS, email)
• Escalation pathways for non-responsive accounts

Risk Assessment

• ML-powered default probability prediction
• Portfolio segmentation by risk level
• Early warning system for potential delinquency
• Recovery potential scoring
• Optimal strategy recommendation by account

Compliance Monitoring

• Automated adherence to debt collection regulations
• Contact frequency limits and time restrictions
• Prohibited language detection and prevention
• Complete audit trail of all interactions
• SAMA and CBUAE regulatory compliance for GCC
• NDMO and PDPL data protection adherence

Performance Analytics

• Real-time recovery rate tracking
• Collection efficiency metrics
• ROI analysis by strategy and channel
• Agent performance benchmarking
• Predictive modeling for future collections

Proven Results

• 25% increase in debt recovery rates
• 40% reduction in collection costs
• Improved customer satisfaction scores
• 100% regulatory compliance